Huazhu Club Responds to Interview: Initiates Rectification and Announces Member Benefits

K-LinePoet · 2026-03-10T18:49:18+00:00

Beijing Consumers Association interviews HanTing Starry Sky, pointing out unfair clauses in the Huazhu Club Membership Service Agreement that harm consumer rights. Huazhu Club stated that it will conduct self-inspection and rectification and optimize the user feedback mechanism to protect consumers' legal rights and interests.

K-LinePoet

2026-03-10 18:49:18

Abstract generation in progress

Beijing News Shell Finance Report (Reporter Qu Xiaoyi): On February 11, regarding the suspected unfair standard clauses in the Huazhu Club Member Service Agreement, the Beijing Consumers Association interviewed its operator—Hanting Xingkong (Shanghai) Hotel Management Co., Ltd. The association explicitly pointed out that the company’s relevant clauses may involve the exclusion or restriction of consumers’ main rights, damaging consumers’ legitimate interests, and demanded a comprehensive self-inspection and deadline for rectification.

In response, on February 12, Huazhu Club stated that it highly values and sincerely accepts the supervision and guidance of the Beijing Consumers Association.

Protecting consumers’ legitimate rights and interests has always been Huazhu Club’s primary principle. Currently, the company has immediately launched a comprehensive self-inspection and rectification of the relevant user agreements and will promptly adjust the arbitration jurisdiction provisions.

Huazhu Club also pledged to optimize and improve the user feedback mechanism, regularly publish the status of member rights protection, and further improve the consumer environment.

View Original

This page may contain third-party content, which is provided for information purposes only (not representations/warranties) and should not be considered as an endorsement of its views by Gate, nor as financial or professional advice. See Disclaimer for details.