Helium Mobile faced strong opposition after canceling early user discount prices. The company merged the original $5 and $20 monthly plans into a new $15 plan, despite previously promising to offer the discount "permanently." Although Helium provided a $10 compensation to affected users, the move still sparked strong dissatisfaction among loyal users, accusing it of betraying its customers. Amid the controversy, Helium's network expansion continues, with over 1,000 hotspot deployments in Latin America and more than 1.7 million daily active users.

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