Trust Wallet CEO:已收到超过 2630 份索赔申请,正加速核验并改进工具和流程

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Foresight News 消息,Trust Wallet CEO Eowync.eth 发文更新,浏览器扩展程序事件处理的最新进展:取证调查仍在进行中,谷歌回复说已升级其工单。希望尽快收到 Chrome 应用商店的审核日志。此外,远程办公人员的设备正在运送途中,将送往的安全团队进行更详细的检查。其扩展程序现在会在检测到设备上存在被盗用的钱包时提示受影响的用户,并敦促用户立即迁移并放弃旧钱包,以防止进一步损失。因此,如果用户在扩展程序中看到此横幅提醒,请立即采取行动。如果用户没有看到横幅提醒,则说明设备正常,无需采取任何行动。Trust Wallet 的首要任务是确保赔偿款发放给正确的人,在核实所有权的同时过滤掉诈骗者和黑客非常复杂,因此处理请求所需的时间比受影响用户预期的要长。其当前正在改进工具和流程,并开发新的扩展功能以提高准确性。Trust Wallet 已收到超过 2630 份索赔和报销报告,是平时工单量的十倍以上。索赔金额从 105 万美元到 350 万美元不等。其客户支持团队目前工作量远超以往,但正在尽最大努力尽快处理索赔,其也在积极寻找更多支持人员。

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