Recently, I remembered a story about what true long-termism really means.

How many platforms have you seen that hide behind the scenes to issue announcements whenever something goes wrong? But some people are different. Every time the market panics, every round of FUD hits, she’s always at the front—not just issuing statements, but actually serving as frontline customer support.

Yes, customer support. Sounds like the most basic position, right? In her eyes, this is the highest level of management.

She replies to every user complaint, patiently explains every detail, and uses sincerity to gradually calm anxious emotions.

Many people trust a leading exchange not just because of its size. It’s because, in moments of greatest anxiety over their assets, they know someone is truly listening to them.

This kind of warmth is something AI can’t learn.