Help Center
FAQ
Deposit and Withdrawal

Why am I blocked from withdrawing for 24 hours?

2023-01-30 UTC
1921 Read
16

· “Account safety settings change detected. To protect your funds, the withdrawal function will be disabled for 24 hours.”

| Note: If you see this message, wait, and try to withdraw again after the 24 hours period has passed.

· Why this message?

  • If you have set up, changed, or reset any security settings, your withdrawal function will be suspended for 24 hours. This is part of our protective measurements to further protect your account.
  • After 24 hours (starting from the time you made the security change), you can withdraw again.

· Where do I check at exactly what time I made the changes?

  • · Access your Gate.MT account and check Security Logs for your recent security activities.
  • Account Setting > Security Setting > Security Logs
  • Direct link to your logs https://www.gatemt.com/myaccount/mylogs

· Can I remove the 24 hours suspension?

  • No, you cannot remove this security feature, as it is a protective measure.
  • If the change is made by someone else, the real account holder has 24 hours to save it.
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